34,796 total
I ordered a bouquet for my best friend’s birthday on April 10th for delivery on April 22nd. The flowers were promptly delivered in the morning which I am happy about but they were not the flowers I paid for nor did I get any further communication that they were in transit or delivered.
Date of experience: 22 April 2024
I ordered a flower on the 15th to be sent on the 19th, today is the 21st and there is still no news and they didn't even answer my email.
I do not recommend at all and I will never buy from them again.
Date of experience: 21 April 2024
Shipping never arrived, they consider 20% cashback as a fair deal for it. I ended up paying for flowers chocolates and a secret note on it. Received nothing at all. They info email is not bothering to offer any help for wasting my cash, time and making my anniversary a pretty much failure day.
Date of experience: 11 April 2024
I ordered flowers to surprise my girlfriend for our anniversary. I selected the date for it to be delivered.
First of all, I did not receive any emails from the courier or updates on my flowers. I tried contacting customer service, which was awful and very vague.
The flowers did not arrive on the date I selected, and from these reviews I can see that the 90% guarantee is a complete scam as other people faced the same problem.
Then I asked for a refund as the entire point of my order on this site was for the flowers to be delivered on that date. They did not acknowledge my refund request, and instead tried to offer a 20% discount code I will never use because I will never order from here again. I want an at least partial refund as they did not fulfil half of their duty.
Date of experience: 11 April 2024
Updated 20.03.2024
The express delivery didn't work out as promised but the flowers (very nice flowers ) were delivered the following day. I will upgrade to 4 stars instead of the original 1 star.
So safe to stay the Express delivery is not a real thing but I am grateful nevertheless.
The express delivery is a scam. The live chat option connects to a BOT that gives the same responses that are not helpful.
I really wanted to surprise my partner with flowers before she resumed her work and I paid for express delivery because I wanted to make sure that she got everything timely on the particular day as this had been listed to be possible. Unfortunately besides the order number no further information was given regards the status of the order and nothing was delivered. Now I wait for flowers to be delivered to my dissappoitned partner's house who has now left her address.
Date of experience: 19 March 2024
Terrible service - ordered flowers for my daughter's birthday and they were never delivered. 4 days later she was able to call a phone number (which is only available from 10-12) and they re-delivered the bouquet - but the flowers were old and probably sitting in a van for 4 days. Very difficult to contact them - no email - no realistic phone number.
Date of experience: 02 April 2024
Not happy with the service. Ordered flowers for my moms bday. They where not delivered on the day I requested and almost did not make it there the next day either. Also the flowers she had received where nothing like I ordered from the website. I don’t think I will use this service again.
Date of experience: 09 April 2024
I would like to express my gratitude to the service for the wonderful fresh bouquet that was delivered to my wife on Valentine's Day. It will correspond exactly to the description and photo on the Euroflorist Deutschland website. The postcard was signed without errors, maybe because the text was written in English, not Ukrainian ))) I honestly admit that perhaps this was the most nerve-wracking delivery in my life - the day and the deadline for delivery were coming to an end, and I was not receiving joyful thanks from my wife. I tried to contact the support service through the online chat on the website, but I was unable to talk to anyone and clarify the status of the order. I think that on February 14 they were simply overloaded. It's good that everything ended well! Thanks again for the excellent service from a satisfied client from Ukraine.
Date of experience: 14 February 2024
Delivered on time, flowers arrived in perfect condition, and well packaged.
Date of experience: 03 April 2024
After the recipient of my flower delivery wasn't home, they promptly arranged a new bouquet delivery. Contacting a real person through chat and email was straightforward, and they simplified the entire process. The flowers, too, were stunning. Danke schön!
Date of experience: 15 December 2023
Reply from Euroflorist Deutschland
Thank you very much for your nice review and for sharing your experience regarding your order.
We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again.
The order has been delivered after 17:00 "near by entrance". Unfortunately there was no any feedback, no any phone call/e-mail about delivery. I guess flowers are not newspapers and not envelopes with bills(. Could be some human understanding.
Thanks.
Date of experience: 27 November 2023
Reply from Euroflorist Deutschland
Thank you for your order and for sharing this review.
We are deeply sorry to read that you have been disappointed concerning the delivery time.
Generally, our florists are delivering flowers until latest 8 pm and since many smaller florists are not able to use a courier orders may not arrive early.
Regretting the caused disappointment, we hope for your understanding.We also apologize for the leaving at the entrance. We will contact the responsible partner about this, to avoid this in the future!
Warm regards,
Euroflorist Customer Service Team
UPDATE: I was contacted by the Euroflorist.de team, who apologised and offered a redelivery. The flowers have arrived safely this time and my friend loves them.
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My flowers were not received, despite the delivery company tracking page saying they had delivered. I contacted customer support at Euroflorist by email to try and find out what had happened, but never received a reply. Won’t be using again.
Date of experience: 07 October 2023
Reply from Euroflorist Deutschland
Dear AJ,
Thank you for ordering and or sharing your review.
We regret to read about the inconveniences regarding your order. Our customer service can not find a mail with your e-mail address. Please text us again at info@euroflorist.de that we can help you as soon as possible.
Thank you for your patience.
Warm regards,
Customer Service Team Euroflorist
I suddenly remember my friend's 70th Birthday who lives in Germany (I am from the UK). I ordered through Euroflorist, as I have done before and was very happy with the experience. I ordered late afternoon and they were safely delivered before 10am the next day. Website is easy to use, selection and price range is great and the service overall was fantastic. Friend was delighted with her bouquet, sent me photos and the flowers were beautiful. Highly recommend this company.
Date of experience: 23 September 2023
Reply from Euroflorist Deutschland
Dear Susan,
It is a pleasure to read that the flowers were to your liking – we hope they also had the desired effect on the recipient.
Thank you for quickly sharing your experience, until next time!
Warm regards
Customer Service Team Euroflorist
I ordered flowers for my sister's birthday, I wanted to surprise her and wish her a happy birthday with some nice flowers. But unfortunately, they didn't get delivered on her birthday neither one day later.
I'm very disappointed, heartbroken and will never come back to this website.
Date of experience: 17 March 2024
Just a thank you. I made an order for birthday, the recipent didn’t answer the phone at first but she got a second call in the evening. Thank you to the lady that called her once more and delivered the flowers on time. I am satisfied and will order in the future
Date of experience: 10 February 2024
First time of using this way to send flowers. Due to a family bereavement in another country. Excellent service, easy to follow web page and emailed through the transaction. Recipient very happy with the product. Highly recommend.
Date of experience: 03 November 2023
Reply from Euroflorist Deutschland
What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good.
Thank you so much for quickly sharing your experience and for your warm words.
My sister lives in the Black Forest, and she loves your flowers. These are her comments she emailed to me:
" what a magical surprise! And the card says "a small motivation" and it is. love, B"
Euroflorist Germany is the best florist in Germany, and I have never been disappointed with their flower arrangements.
Date of experience: 14 September 2023
Reply from Euroflorist Deutschland
Dear Michael,
What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good.
Thank you so much for quickly sharing your experience and for your warm words.
Warm regards,
Customer Service Team Euroflorist
Was easy to order online, flowers were delivered on date promised, and were absolutely beautiful. I am so happy to have a reliable website where I can get flowers delivered to Germany even though I live in the U.S. The prices are actually very reasonable also.
Date of experience: 19 October 2023
Reply from Euroflorist Deutschland
Sehr geehrte Nancy,
Klasse, dass alles reibungslos verlaufen ist, und Sie kurz teilen, mit unserem Service voll zufrieden zu sein.
Vielen Dank für Ihre Zeit und Ihre Bestellung.
Herzliche Grüße,
Kundenservice Team Euroflorist
100% professional. Flowers ordered from Spain.
From one day to another.
Product advertised on web page arrived the same(I would say even better)...completely recommended.
Thank you!!!
Date of experience: 18 October 2023
Reply from Euroflorist Deutschland
Dear Monika,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Fresh beautiful flowers, delivered on time. Great prices too!
Date of experience: 30 March 2024
